VK
Vera K

1 reviews | Active since Jul 2011

07 Jan 2021, 15:40

Erroneous Historically billing by Rain - Ticket submitted by tinyiko ***

Erroneous Historically billing by Rain even though I was assured this would not occur after cancellation was confirmed more than a year later I discover that they did in fact bill after cancellation and are not responding to my request for refund. Arnold Xaba (rain) #238272 Apr 3, 11:28 SAST Hi Vera, Thank you for contacting rain support. Yes your sim card is cancelled now and you won't be charged going forward. Thanks, Arnold Xaba

I read many complaints of erroneous billing on the internet and now know that it's true. Very disappointing after the advertising on DSTV!

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Replies (1)
Rain
Rain's reply07 Jan 2021, 16:33
Official
Good afternoon Vera

I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.

Regards
Mosa