LW
Lindi W

1 reviews | Active since Aug 2013

12 May 2024, 16:13

Enquire regarding a new service with correct dates

Not too long ago, I had unlimited data with router, and 2 sim cards for two phones with Rain... I eventually had to cancel because it was impossible to change the invoice date from the 25th to the 1st. Then eventually they suspended my services, three times, even though I was paid up. Anyway, long story short. I want to get the unlimited data router - month to month, but I want to know if will be possible and to be invoiced permenently for the 1st of the month, so to pay(have the debit order go off on the 1st of each month. I am writing here as on other sites one never receives any replies. Please advise as soon as possible, so I can go to a different provider if you can't do this

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Replies (2)
Rain
Rain's reply12 May 2024, 16:17
Official
Hi Lindi Weeks

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
LW
Lindi W's update12 May 2024, 16:34
Reviewer Update
Thank you for getting back to me so soon. I will wait on the next call tomorrow morning.

Thanks