TM
Thembinkosi M
1 reviews | Active since Sept 2019
15 Mar 2025, 15:28
Endless connection problems
I don’t know how many reviews I’ve written about this company, always the same **** you guys just disconnect your service and my subscription is update. When ever Rain feels like disconnect they service they just do that without any concern that we are working from home and my kids are watching cartoons I see now why you are are on 2.6 rating reviews. I’m gonna ask that you guys come and fetch your useless router as it serve not purpose for some of us, I will be looking a better ISP this coming month. I’m tired of you guys every month I must call your call centre with the same problem connection lost and your call centre who by the way are also useless as your Rain router as well.
Helpful (0)
Replies (15)0
Replies (15)
Rain's replyOfficial
15 Mar 2025, 16:14Hi Thembinkosi M
Thank you for bringing your complaint Connection to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint Connection to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Best regards,
Rain's reply15 Mar 2025, 16:14
Official
Hi Thembinkosi M
Thank you for bringing your complaint Connection to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint Connection to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Best regards,
Rain's replyOfficial
15 Mar 2025, 16:20Hi Thembinkosi M
Please kindly note that the tower in your area that best serves your home is currently faulty. The issue has been escalated to our upstream providers to resolve and restore services in your area as soon as possible. We currently do not have the estimated time for repairs. Once the tower is fixed, your connectivity will be back to normal. We apologize for the inconvenience caused to you, and we thank you for your understanding.
Regards,
rain.
Please kindly note that the tower in your area that best serves your home is currently faulty. The issue has been escalated to our upstream providers to resolve and restore services in your area as soon as possible. We currently do not have the estimated time for repairs. Once the tower is fixed, your connectivity will be back to normal. We apologize for the inconvenience caused to you, and we thank you for your understanding.
Regards,
rain.
Best regards,
Rain's reply15 Mar 2025, 16:20
Official
Hi Thembinkosi M
Please kindly note that the tower in your area that best serves your home is currently faulty. The issue has been escalated to our upstream providers to resolve and restore services in your area as soon as possible. We currently do not have the estimated time for repairs. Once the tower is fixed, your connectivity will be back to normal. We apologize for the inconvenience caused to you, and we thank you for your understanding.
Regards,
rain.
Please kindly note that the tower in your area that best serves your home is currently faulty. The issue has been escalated to our upstream providers to resolve and restore services in your area as soon as possible. We currently do not have the estimated time for repairs. Once the tower is fixed, your connectivity will be back to normal. We apologize for the inconvenience caused to you, and we thank you for your understanding.
Regards,
rain.
Best regards,
TM
Thembinkosi M's updateReviewer Update
15 Mar 2025, 19:18I called your contact centre at about 15h47 your pathetic agent decided to put me on mute and drop my call and not even bother calling me back, Yhoo I’m gaat vol with this company, and mind you I was working today I missed two hours of my work. I think it’s time to change since 14h00 and this thing is still offline
TM
Thembinkosi M's update15 Mar 2025, 19:18
Reviewer Update
I called your contact centre at about 15h47 your pathetic agent decided to put me on mute and drop my call and not even bother calling me back, Yhoo I’m gaat vol with this company, and mind you I was working today I missed two hours of my work. I think it’s time to change since 14h00 and this thing is still offline
Rain's replyOfficial
15 Mar 2025, 19:26Hi
We will be looking into your interactions and remedial measures will be taken to prevent further interactions that go against the level of service we aim to deliver. We apologize for any inconvenience this has caused.
Regards,
rain.
We will be looking into your interactions and remedial measures will be taken to prevent further interactions that go against the level of service we aim to deliver. We apologize for any inconvenience this has caused.
Regards,
rain.
Best regards,
Rain's reply15 Mar 2025, 19:26
Official
Hi
We will be looking into your interactions and remedial measures will be taken to prevent further interactions that go against the level of service we aim to deliver. We apologize for any inconvenience this has caused.
Regards,
rain.
We will be looking into your interactions and remedial measures will be taken to prevent further interactions that go against the level of service we aim to deliver. We apologize for any inconvenience this has caused.
Regards,
rain.
Best regards,
TM
Thembinkosi M's updateReviewer Update
15 Mar 2025, 19:35What I would like to know is how to I give back your router and cancel my subscription with you guys I don’t want it anymore as of the 25th I don’t want it anymore
TM
Thembinkosi M's update15 Mar 2025, 19:35
Reviewer Update
What I would like to know is how to I give back your router and cancel my subscription with you guys I don’t want it anymore as of the 25th I don’t want it anymore
Rain's replyOfficial
15 Mar 2025, 19:41Hi
We humbly apologize for the inconvenience caused and hope the relationship can be salvaged.
Breakups hurt, we’re sad to hear that you no longer want to be with us.
Please follow these steps to cancel your subscription:
1. Open the rainGo app or sign in using our website.
2. Select My Services.
3. Select your plan.
4. Select Manage (At the bottom of your screen).
6. And select the Cancel option then follow the prompts to submit the cancellation.
Please note cancellation can only be logged once account is in good standing and will take effect on the last day of your bill cycle.
Regards,
rain
We humbly apologize for the inconvenience caused and hope the relationship can be salvaged.
Breakups hurt, we’re sad to hear that you no longer want to be with us.
Please follow these steps to cancel your subscription:
1. Open the rainGo app or sign in using our website.
2. Select My Services.
3. Select your plan.
4. Select Manage (At the bottom of your screen).
6. And select the Cancel option then follow the prompts to submit the cancellation.
Please note cancellation can only be logged once account is in good standing and will take effect on the last day of your bill cycle.
Regards,
rain
Best regards,
Rain's reply15 Mar 2025, 19:41
Official
Hi
We humbly apologize for the inconvenience caused and hope the relationship can be salvaged.
Breakups hurt, we’re sad to hear that you no longer want to be with us.
Please follow these steps to cancel your subscription:
1. Open the rainGo app or sign in using our website.
2. Select My Services.
3. Select your plan.
4. Select Manage (At the bottom of your screen).
6. And select the Cancel option then follow the prompts to submit the cancellation.
Please note cancellation can only be logged once account is in good standing and will take effect on the last day of your bill cycle.
Regards,
rain
We humbly apologize for the inconvenience caused and hope the relationship can be salvaged.
Breakups hurt, we’re sad to hear that you no longer want to be with us.
Please follow these steps to cancel your subscription:
1. Open the rainGo app or sign in using our website.
2. Select My Services.
3. Select your plan.
4. Select Manage (At the bottom of your screen).
6. And select the Cancel option then follow the prompts to submit the cancellation.
Please note cancellation can only be logged once account is in good standing and will take effect on the last day of your bill cycle.
Regards,
rain
Best regards,
TM
Thembinkosi M's updateReviewer Update
15 Mar 2025, 19:49Okay, please check if my account is in good standing as you mentioned? So I can proceed
TM
Thembinkosi M's update15 Mar 2025, 19:49
Reviewer Update
Okay, please check if my account is in good standing as you mentioned? So I can proceed
Rain's replyOfficial
15 Mar 2025, 20:06Hi
Thank you for taking our call, please monitor your connection and advise.
Regards,
rain.
Thank you for taking our call, please monitor your connection and advise.
Regards,
rain.
Best regards,
Rain's reply15 Mar 2025, 20:06
Official
Hi
Thank you for taking our call, please monitor your connection and advise.
Regards,
rain.
Thank you for taking our call, please monitor your connection and advise.
Regards,
rain.
Best regards,
TM
Thembinkosi M's updateReviewer Update
15 Mar 2025, 20:29Hi it’s not working it’s still red and on 4G
TM
Thembinkosi M's update15 Mar 2025, 20:29
Reviewer Update
Hi it’s not working it’s still red and on 4G
Rain's replyOfficial
15 Mar 2025, 20:40Hi
Please login to your router interface using your IP address 192.168.0.1, username(admin), and password(UI password). Once logged in to your router interface, click on settings, then network selection. Please change it to 4G only, click apply, reboot your device, and monitor your connection.
Regards,
rain.
Please login to your router interface using your IP address 192.168.0.1, username(admin), and password(UI password). Once logged in to your router interface, click on settings, then network selection. Please change it to 4G only, click apply, reboot your device, and monitor your connection.
Regards,
rain.
Best regards,
Rain's reply15 Mar 2025, 20:40
Official
Hi
Please login to your router interface using your IP address 192.168.0.1, username(admin), and password(UI password). Once logged in to your router interface, click on settings, then network selection. Please change it to 4G only, click apply, reboot your device, and monitor your connection.
Regards,
rain.
Please login to your router interface using your IP address 192.168.0.1, username(admin), and password(UI password). Once logged in to your router interface, click on settings, then network selection. Please change it to 4G only, click apply, reboot your device, and monitor your connection.
Regards,
rain.
Best regards,
TM
Thembinkosi M's updateReviewer Update
15 Mar 2025, 20:48Now it’s completely off
TM
Thembinkosi M's update15 Mar 2025, 20:48
Reviewer Update
Now it’s completely off
TM
Thembinkosi M's updateReviewer Update
15 Mar 2025, 20:51Sorry I’m lost how do I login to the router interface
TM
Thembinkosi M's update15 Mar 2025, 20:51
Reviewer Update
Sorry I’m lost how do I login to the router interface
Rain's replyOfficial
15 Mar 2025, 20:58Hi
Please google the number 192.168.0.1 while connected to the router (even without internet), it'll take you to the interface home page then you can proceed with the rest of the steps.
Regards,
rain.
Please google the number 192.168.0.1 while connected to the router (even without internet), it'll take you to the interface home page then you can proceed with the rest of the steps.
Regards,
rain.
Best regards,
Rain's reply15 Mar 2025, 20:58
Official
Hi
Please google the number 192.168.0.1 while connected to the router (even without internet), it'll take you to the interface home page then you can proceed with the rest of the steps.
Regards,
rain.
Please google the number 192.168.0.1 while connected to the router (even without internet), it'll take you to the interface home page then you can proceed with the rest of the steps.
Regards,
rain.
Best regards,
TM
Thembinkosi M's updateReviewer Update
15 Mar 2025, 21:42Okay thank it’s done but no connection
TM
Thembinkosi M's update15 Mar 2025, 21:42
Reviewer Update
Okay thank it’s done but no connection
Rain's replyOfficial
15 Mar 2025, 21:47Hi
We have tried to initiate contact on *** to no avail. Please provide us with a convenient time to call and/or an alternative contact number and we will get in touch.
Regards,
rain.
We have tried to initiate contact on *** to no avail. Please provide us with a convenient time to call and/or an alternative contact number and we will get in touch.
Regards,
rain.
Best regards,
Rain's reply15 Mar 2025, 21:47
Official
Hi
We have tried to initiate contact on *** to no avail. Please provide us with a convenient time to call and/or an alternative contact number and we will get in touch.
Regards,
rain.
We have tried to initiate contact on *** to no avail. Please provide us with a convenient time to call and/or an alternative contact number and we will get in touch.
Regards,
rain.
Best regards,