1 reviews | Active since Sept 2010
Empty promisses 1, 2, 3 and still counting
On the 7th of March 2022 I logged into my Rain account via my cell, then clicked on the "manage" tab on my 5G account. I scrolled to the bottom and clicked on the "request cancellation" tab. It just got stuck there.
I then did the same, but via my PC and again clicked on the "request cancellation" tab. I was given a form to fill in to provide the address where my 5G router could be collected. I later received two e-mails each with a "ticket number" and the emails said that someone will contact me within 24 hours. No one did.
On the 12th of March 2022 I repeated the process and again I received an email with another "ticket number" that said that someone will contact me within 24 hours. Again no one did.
On the 14th of March 2022 I repeated the process and again I received an email with yet another "ticket number" that said that someone will contact me within 24 hours. Guess what? I'm still waiting.
It seems that Rain's empty promises to get in touch with their customers, is a reflection of their empty promises with regards to Internet speed & great connection, which was the main reason I decided to get Internet service elsewhere.
When I logged into HelloPeter, I noticed that I would become the 10176th... YES (ten thousand, one hundred and seventy sixth) person who had given them a 1 star rating. That is 86% of all the reviews for Rain on HelloPeter alone. Their Google reviews looks just as bad.
It reminded me of those poor souls who kept playing their instruments on the deck of the Titanic, although it was already drastically busy sinking.
When the kind lady called me regarding the cancelation, she already gave an indication to the final amount payable. I have the recording. I am 100% willing to pay the final amount she mentioned.
I have read numerous complaints of people then being over billed after cancelation. If I don't see my final bill on the App by tomorrow morning, which is the last day of the month, I will stop my card at the bank. That will result in a non payment and a civil law suit by you will follow, whereby I will defend the matter. I will have no problem to go to court and present all the evidence to a judge regarding this matter and request that the judge rule that all legal costs, mine included, be for Rain.
When the kind lady called me regarding the cancelation, she already gave an indication to the final amount payable. I have the recording. I am 100% willing to pay the final amount she mentioned.
I have read numerous complaints of people then being over billed after cancelation. If I don't see my final bill on the App by tomorrow morning, which is the last day of the month, I will stop my card at the bank. That will result in a non payment and a civil law suit by you will follow, whereby I will defend the matter. I will have no problem to go to court and present all the evidence to a judge regarding this matter and request that the judge rule that all legal costs, mine included, be for Rain.
No, it was NOT!! No invoice was available on the App by the evening of the 31st of March, even though your App says "you can view your upcoming bill under 'my account' ". I made screenshots thereof. Therefore I kept my promise and stopped my card. I then uninstalled the Rain App, as it does not comply with your own promises or the consumer act. Please hire some expensive lawyers and sue me for the amount, which is still unknown to me. I still have NOT received any final invoice. You have my e-mail address, yet I have not received any invoice yet. No wonder people are cancelling from Rain in their thousands. I now have super fast internet from Wan4U for less than what I paid you each month.
No, it was NOT!! No invoice was available on the App by the evening of the 31st of March, even though your App says "you can view your upcoming bill under 'my account' ". I made screenshots thereof. Therefore I kept my promise and stopped my card. I then uninstalled the Rain App, as it does not comply with your own promises or the consumer act. Please hire some expensive lawyers and sue me for the amount, which is still unknown to me. I still have NOT received any final invoice. You have my e-mail address, yet I have not received any invoice yet. No wonder people are cancelling from Rain in their thousands. I now have super fast internet from Wan4U for less than what I paid you each month.
Apologies for the inconvenience. I have sent you the final invoice via email.
Apologies for the inconvenience. I have sent you the final invoice via email.