EMPTY PROMISES, AND AT THIS STAGE ******* AND A JOKE

Can I give a zero? No service! when someone does phone you they make empty promises. our router that we paid for on the 24th was plugged in for around 3 days where we received absolutely no connection even after numerous tries. we unplugged it and put it in the box. At that stage the 'account' was on +/- 3GB. next day I wanted to log another support ticket and BAM 5+GB. logged a complaint. no feedback. next day no feedback. put it on Hello peter and just get Apologies blah blah blah... jip account usage went up to 7+GB, didnt know a switched off devise could do that?! Finally a whole week after out first support logged someone phoned. Hi Shaney Britoe! she 'checked' she found our sim was maybe sent to someone else in error. Made promises that she would resolve the issue or help with cancellation and refund within 24 hours... its 90+ hours ago. Still nothing!!! Our account is on 30 +GB used and the ****** thing is still in a box!!! So this is me telling rain nicely that I did speak to the ISPA and I did log a complaint with them with every piece of info I had. i do not want more apologies, you can keep it for someone who cares at this stage. Someone needs to phone and handle the cancellation of this contract so I can return this router. I DO NOT WISH TO RESOLVE THIS ANYMORE! WE ARE WAY PAST THAT... PHONE US RAIN....