Emotionally drained and frusted through rain

Good day, Please assist me. I have requested assistance from rain for the longest time since June 2025 which is weeks and months and still they have not responded to me even after i spoke to a lady who was very rude and hung up on me when i advised it was not my fault but on thier side.there was a system error that resulted an unexpected payment of R1250 charged after a ptp arrangement was made . The problem was that rain arranged PTP for July 2025. But the consultant or system billed the arranged date for the current month of June 2025 instead of the following month now when im trying to arrnage payment as i dont have the funds available they doing the same thing and saying i have to pay the 1250 and i have exceeded my ptp allowed where as it was not even my fault. All im asking is that the rectify thier mistake and allow me my last PTP which is fair i paid R1250 and the R50 PTP which was not fair and im tired i had to loan that money to pay.when i explained my speaker is broken the claim to have called me when i didnt even hear the phone ring they just keep saying nothing.