AK
Ashleigh K
1 reviews | Active since Jul 2019
24 Feb 2024, 06:50
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I recently terminated my Rain services, only to find unauthorized charges on my account thereafter. Despite canceling and returning the equipment , my payment details are still retained on your platform without my consent, and the option to remove them is non-existent. This is a clear violation of consumer rights and legal standards. I urge Rain to refund the unauthorized charges promptly and provide a means to remove my payment details from their system. Failure to address this matter adequately will compel me to seek further action to rectify this situation.
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Replies (1)Rain's replyOfficial
24 Feb 2024, 08:22Hi Ashleigh K,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
Rain's reply24 Feb 2024, 08:22
Official
Hi Ashleigh K,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
