AK
Ashleigh K

1 reviews | Active since Jul 2019

24 Feb 2024, 06:50

*******

I recently terminated my Rain services, only to find unauthorized charges on my account thereafter. Despite canceling and returning the equipment , my payment details are still retained on your platform without my consent, and the option to remove them is non-existent. This is a clear violation of consumer rights and legal standards. I urge Rain to refund the unauthorized charges promptly and provide a means to remove my payment details from their system. Failure to address this matter adequately will compel me to seek further action to rectify this situation.

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Replies (1)
Rain
Rain's reply24 Feb 2024, 08:22
Official
Hi Ashleigh K, 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this ASAP. 

Thank you, 
rain.