****ed off customer

Ridiculous service !!!!!

Ive been with rain for mor than 2 years now, ive always paid end of the month, but all of a sudden my payment date wa changed to the 25th, early this year. I dont know why or how.

1. Ive never not paid my account, I dont recall a time where we didnt have internet access fo a month a they say I had mentioned sed a month, a month which they cant confirm which month. 2. On numerous accounts Ive called rain to find out what is the issue, they then changed my payment date to the 1st, however every they month they still debit my account on the 25th. Spoke with one agnt who had said I need to call in every month to arrange a pyment for the 1st of the month. I got tired of that, I now made meqns to pay on the 25, boom rains debits my account again on the 1st. Was told again to arrange for the 25 rather. I called this morning to make a payment arrangement, my services were still on , arrangement was made 20 min later services were disconnected. Called in again,spoke to 2 agents that has said I should restart the router in 30min time it willwork, Im still disconnected. This hs been on going since February of 2024.