KK
Krysie K
1 reviews | Active since Jan 2023
25 Jan 2023, 16:35
****ed former client
I cancelled rain in December. Today they deducted an amount of R1058. The support team kept me on hold for over 10minutes. Somebody needs to get back to me ASAP! if rain wants us to take the legal route, then so be it. I want my money back!!!
Helpful (0)
Replies (8)0
Replies (8)
Rain's replyOfficial
25 Jan 2023, 16:43Hi Krysie.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Best regards,
Rain's reply25 Jan 2023, 16:43
Official
Hi Krysie.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Best regards,
Rain's replyOfficial
25 Jan 2023, 16:47Hi Krysie.
Please note that your billing is post-paid, meaning that you pay for a month's service in the next month. Invoices for a month's services are generated at the end of the month, and are due in the following month on your set payment date.
Please note that cancellations are scheduled for the end of the month. You requested for the cancellation of your 5G service on the 17th of December, and it was effectively cancelled at the end of the month.
Kindly note that the invoice for your service in December includes both of your 5G services, hence the invoice has an amount of R1058. Invoices are due to be debited in the next month on your set payment date as your billing is postpaid.
Please note that your billing is post-paid, meaning that you pay for a month's service in the next month. Invoices for a month's services are generated at the end of the month, and are due in the following month on your set payment date.
Please note that cancellations are scheduled for the end of the month. You requested for the cancellation of your 5G service on the 17th of December, and it was effectively cancelled at the end of the month.
Kindly note that the invoice for your service in December includes both of your 5G services, hence the invoice has an amount of R1058. Invoices are due to be debited in the next month on your set payment date as your billing is postpaid.
Best regards,
Rain's reply25 Jan 2023, 16:47
Official
Hi Krysie.
Please note that your billing is post-paid, meaning that you pay for a month's service in the next month. Invoices for a month's services are generated at the end of the month, and are due in the following month on your set payment date.
Please note that cancellations are scheduled for the end of the month. You requested for the cancellation of your 5G service on the 17th of December, and it was effectively cancelled at the end of the month.
Kindly note that the invoice for your service in December includes both of your 5G services, hence the invoice has an amount of R1058. Invoices are due to be debited in the next month on your set payment date as your billing is postpaid.
Please note that your billing is post-paid, meaning that you pay for a month's service in the next month. Invoices for a month's services are generated at the end of the month, and are due in the following month on your set payment date.
Please note that cancellations are scheduled for the end of the month. You requested for the cancellation of your 5G service on the 17th of December, and it was effectively cancelled at the end of the month.
Kindly note that the invoice for your service in December includes both of your 5G services, hence the invoice has an amount of R1058. Invoices are due to be debited in the next month on your set payment date as your billing is postpaid.
Best regards,
KK
Krysie K's updateReviewer Update
27 Jan 2023, 09:18I ain’t paying for ****. I called you people countless times to tell you the router is not working and you kept telling me about your towers being down. And one of your agents said I will not pay for what has not been working. Come take your router, it’s crowding my space. And stop this nonsense of not taking our calls when we call your support line. You people need to start singing the same tune!!!!!! You’ll pay that money yourself.
KK
Krysie K's update27 Jan 2023, 09:18
Reviewer Update
I ain’t paying for ****. I called you people countless times to tell you the router is not working and you kept telling me about your towers being down. And one of your agents said I will not pay for what has not been working. Come take your router, it’s crowding my space. And stop this nonsense of not taking our calls when we call your support line. You people need to start singing the same tune!!!!!! You’ll pay that money yourself.
KK
Krysie K's updateReviewer Update
27 Jan 2023, 09:23I ain’t paying for ****. I called you people countless times to tell you the router is not working and you kept telling me about your towers being down. And one of your agents said I will not pay for what has not been working. Come take your router, it’s crowding my space. And stop this nonsense of not taking our calls when we call your support line. You people need to start singing the same tune!!!!!! You’ll pay that money yourself
KK
Krysie K's update27 Jan 2023, 09:23
Reviewer Update
I ain’t paying for ****. I called you people countless times to tell you the router is not working and you kept telling me about your towers being down. And one of your agents said I will not pay for what has not been working. Come take your router, it’s crowding my space. And stop this nonsense of not taking our calls when we call your support line. You people need to start singing the same tune!!!!!! You’ll pay that money yourself
KK
Krysie K's updateReviewer Update
27 Jan 2023, 09:25And stop trying to deduct money on my account. You are causing unnecessary bank charges for me. Bank charges you are not going to pay for. Stop it! And sort this out. I am not going to pay for a service I did not use. Go back to all the calls I have made and listen to them. I am tired of you people!
KK
Krysie K's update27 Jan 2023, 09:25
Reviewer Update
And stop trying to deduct money on my account. You are causing unnecessary bank charges for me. Bank charges you are not going to pay for. Stop it! And sort this out. I am not going to pay for a service I did not use. Go back to all the calls I have made and listen to them. I am tired of you people!
Rain's replyOfficial
27 Jan 2023, 10:02Kindly note you are liable for the outstanding invoice on your account as the service was in use before it was effectively cancelled. We have passed a credit on your rain account for the days in which you couldn't connect. Please settle the remaining outstanding amount so that your service can be resumed.
Best regards,
Rain's reply27 Jan 2023, 10:02
Official
Kindly note you are liable for the outstanding invoice on your account as the service was in use before it was effectively cancelled. We have passed a credit on your rain account for the days in which you couldn't connect. Please settle the remaining outstanding amount so that your service can be resumed.
Best regards,
KK
Krysie K's updateReviewer Update
27 Jan 2023, 10:52Come and collect your router. It’s crowding my space. I regret the day I signed up with your service.
KK
Krysie K's update27 Jan 2023, 10:52
Reviewer Update
Come and collect your router. It’s crowding my space. I regret the day I signed up with your service.
Rain's replyOfficial
27 Jan 2023, 12:12Please note the collection of the device has been logged, and the courier company will be in contact when they are coming to collect.
Best regards,
Rain's reply27 Jan 2023, 12:12
Official
Please note the collection of the device has been logged, and the courier company will be in contact when they are coming to collect.
Best regards,