RS
Roelof S

1 reviews | Active since Sept 2018

19 Jun 2025, 13:47

"*******ed" debit order increase by Rain.

Very poor service from these people. I received an mail regarding my annual package increase, but once new debit order went through, i realised someone was "*****ing" a extra R4,00 on my debit order. I lodge a complaint on 02 June 2025, but to date received only promises of "investigation" with feedback to follow. These people doesn't care about their customers, jence this pathetic service so far.

0
Replies (2)
Rain
Rain's reply19 Jun 2025, 14:25
Official
Hi Roelof 

 Thank you for bringing your complaint to our attention,

 We're sorry your rain experience hasn't been as good as expected.

 We will be in touch to further assist.

RS
Roelof S's update20 Jun 2025, 11:04
Reviewer Update
Good day. Thank u for contacting me today. From the call with Rain representative, i was informed that billing issue has been resolved. Thank u for the service.