1 reviews | Active since Sept 2024
****ed client
I am highly irrate for the service I received since friday, I sent a complained through on Facebook I'm still waiting for a response as I was asked to sent my email address my wifi has been off since Friday we were today they unblocked it due to the fact That the sim was in a unauthorized device which I understand
Then we were told we need to restart and wait 2 hours and then phone back this has been going on since friday, Saturday same story, Saturday night were told someone will contact us still waiting, Sunday we were told the agents that can deal with this issue does not work weekends, such a big company and this is what we're told, this was not mentioned once since we called on Friday, I need my wifi working today still
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the matter, and we'll be in contact to resolve.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the matter, and we'll be in contact to resolve.
Regards,
rain.
I am aware you spoke to the account holder but we do not know when the technician will be send out, that is what we want to know its been a week now of restarting and removing the sim but we not getting any joy, on Saturday we were told that they will book a technician and order a new router, same thing was said on Monday, we were told the technician will come out Wednesday or Thursday, I want a solution and we want it sorted.
I am aware you spoke to the account holder but we do not know when the technician will be send out, that is what we want to know its been a week now of restarting and removing the sim but we not getting any joy, on Saturday we were told that they will book a technician and order a new router, same thing was said on Monday, we were told the technician will come out Wednesday or Thursday, I want a solution and we want it sorted.