NT
Nervison T
1 reviews | Active since Nov 2022
25 Feb 2023, 13:58
Early disconnection
I don't want to call this a complaint but a suggestion, my debit order date is on the 25th and in this case it has fallen over to the weekend which is Saturday and my salary day will only be on Monday, So here iam trying to make some arrangements to pay on the 28th but iam told the system doesn't allow that. Iam grateful to Gopal who was exceptional in trying to find a way of reconnecting me without any success, it's still the 25th but my wifi has been connected at around 10:00.What happened to grace period,? Is the 25th not ending at 12midnight at least?. Please sort out your systems to carter for situations like this
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
25 Feb 2023, 14:04Hi Nervison.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply25 Feb 2023, 14:04
Official
Hi Nervison.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
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Nervison T's updateReviewer Update
10 Mar 2023, 13:49So now after disconnecting my wifi, I paid the outstanding due via your app, the very next day a debit order went through and I was charged twice, I asked for a refund which I was promised that it's on its way, I did follow ups on many occasions with no success.It baffles me because it took you less than 5 hours to disconnect my overdue account but it's taking you forever to refund my money back. It's now 10 days from the first day I requested for a refund. DO you know that we are living on tight budget? Do you know that how much inconvenience you have caused me?,it would have been a different story if you guys listened to me when I needed you the most. Instead you disconnected me, I see double standards here, do to others what you want others to do to you.
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Nervison T's update10 Mar 2023, 13:49
Reviewer Update
So now after disconnecting my wifi, I paid the outstanding due via your app, the very next day a debit order went through and I was charged twice, I asked for a refund which I was promised that it's on its way, I did follow ups on many occasions with no success.It baffles me because it took you less than 5 hours to disconnect my overdue account but it's taking you forever to refund my money back. It's now 10 days from the first day I requested for a refund. DO you know that we are living on tight budget? Do you know that how much inconvenience you have caused me?,it would have been a different story if you guys listened to me when I needed you the most. Instead you disconnected me, I see double standards here, do to others what you want others to do to you.
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Nervison T's updateReviewer Update
10 Mar 2023, 15:00***
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Nervison T's update10 Mar 2023, 15:00
Reviewer Update
***
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Nervison T's updateReviewer Update
10 Mar 2023, 15:03***
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Nervison T's update10 Mar 2023, 15:03
Reviewer Update
***
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Nervison T's updateReviewer Update
10 Mar 2023, 15:11Am also surprised with the way you are fast to respond on hellopeter, I sent an email yesterday just after 1pm,all I got was an automated message to say Hi, help is on its way, I even have a proof to show you. Why do we have to come public if we can deal with this privately?
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Nervison T's update10 Mar 2023, 15:11
Reviewer Update
Am also surprised with the way you are fast to respond on hellopeter, I sent an email yesterday just after 1pm,all I got was an automated message to say Hi, help is on its way, I even have a proof to show you. Why do we have to come public if we can deal with this privately?
NT
Nervison T's updateReviewer Update
10 Mar 2023, 16:00It's already 10 days from last week
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Nervison T's update10 Mar 2023, 16:00
Reviewer Update
It's already 10 days from last week