Early debit deduction suspension of service

Dear Rain Customer Support Team,

I am writing to formally lodge a complaint regarding an early debit deduction on my Rain account, despite no service being provided.

My account was debited prior to the agreed billing date. The deduction should only have occurred on 1 January 2026, however the amount was deducted earlier. As of today, I have also not received the corresponding service for which payment was taken.

This situation is unacceptable and does not align with fair billing or service delivery principles. I request the following as a matter of urgency:

A written explanation for the early debit deduction Immediate restoration of service, or alternatively

Confirmation that future deductions will occur only on the correct billing date

Please treat this as a formal billing dispute. If the matter is not resolved promptly, I will have no option but to escalate the issue through the relevant regulatory bodies.

Kindly confirm receipt of this email and provide a reference number for tracking purposes.

I look forward to your urgent response.

Kind Regards