Dropping the Ball

Last week 26 Feb I was disconnected by Rain às my payment was due, I paid R625 and I was still disconnected. Rain claims not to find my payment and I decided to do a partial payment o R300 on the ptp option and still I'm disconnected. After a series of calls and spending over R120 just calling the and getting empty promises. My connect was restored only for the weekend. Monday morning I was disconnected and I have bee. Logging escalations ever since. Rains support and billing team has to the worst customer service I have experienced. I just want to be refunded all that I paid, there are other ISP's that are serious about service. It appears that I'm not the only one who has experienced the same abuse.