Dreadfull customer assistance and follow up

Item: Rain
Rating: 1
Author: Erich M

Absolutely atrocious follow up on complaints

I received my device and sims on Friday and as of Monday I still have no service as there seems to be a "Rica problem" however this did not stop them from taking money from my account I'm not Recieving any feedback nor is the issue being resolved and I feel like I got ****** from Absolutely horrible !!

Helpful (0)

Replies (2)

Rain's replyOfficial

06 May 2024, 15:32

Hi Erich Moller, Thank you for bringing your complaint to our attention, We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist. Regards,
rain.

Rain's reply06 May 2024, 15:32

Official

Hi Erich Moller, Thank you for bringing your complaint to our attention, We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist. Regards,
rain.

Erich M's updateReviewer Update

07 May 2024, 18:37

I still DO NOT HAVE SERVICE after you first of all said you'll get back to me then you have the audacity to to state that everything is active I have 0 internet connection on the uncapped wifi which is why I got this **** in the first place

I don't know what company is being run here but you are ****mers !!!!!!!!!!!!

Erich M's update07 May 2024, 18:37

Reviewer Update