Dreadful Aftersales support

I have been in contact with a consultant and they just stopped replying to me and then my ticket was closed and resolved, WITHOUT IT BEING RESOLVED.

I got Rain on 25 Jan and cancelled it before the end of Jan and was charged a second amount and the consult told me it was for my December usage???? Get out of here! I never had Rain in December.

I expect to be made contact with and informed as to what is happening!