Downgrading

Such terrible service from this provider. I accidentally upgraded 2 of my simcards from the 250 off peak option to the 299 phone only option. I realized after upgrading to the phone only option that i wont be able to use it on my wifi. Called them explained to Tebogo and her supervisor that i needed to downgrade back to the 250 off peak option because it means i wont be able to use the service for the month. I was told to put the sim on my phone. I would'nt have called them if o could put the sim on my phone.

Was also told that there was nothing they could do on their side. As im on allowed one movement per month.

Tobogo and her supervisor promised to send and email to their billing department and get back to me. Im still waiting for feedback

Now im expected to pay for a service i wont be using for the whole month.

I am not sure how im expected to pay for a service which i wont use the whole month.

Theres no way they are unable to put me back to a package i was in. Systems are created by humans and theres always a way of adjusting and making concessions