NR
Nigel R
1 reviews | Active since Jun 2011
29 Dec 2020, 13:42
Downgrade charges
I downgraded my services effective from 1 January 2021 from the R479 package to the R250 unlimited, and now rain still wants to charge me R479 while getting the benefits of only the 19 hours unlimited wifi, that is not fair. Please can someone from rain call me on *** or email me *** to explain?
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Replies (2)
Rain's replyOfficial
29 Dec 2020, 13:54Good afternoon Nigel
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
I just investigated I see that one of our agents sent you an email please check your emails.
Regards
Mosa
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
I just investigated I see that one of our agents sent you an email please check your emails.
Regards
Mosa
Rain's reply29 Dec 2020, 13:54
Official
Good afternoon Nigel
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
I just investigated I see that one of our agents sent you an email please check your emails.
Regards
Mosa
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
I just investigated I see that one of our agents sent you an email please check your emails.
Regards
Mosa
NR
Nigel R's updateReviewer Update
29 Dec 2020, 15:27Unacceptable response.. Please look into this by passing a credit, or I will cancel! Please escalate the matter further to your head of billing and create a generate a credit for 1 Jan 2021.
I was willing to pay R250 for 1 January, but seeing that rain is stubborn and don't mind being exposed to social media... If you fail to do so, I will have no choice but to cancel. Do you want to loose me as a customer????
I was willing to pay R250 for 1 January, but seeing that rain is stubborn and don't mind being exposed to social media... If you fail to do so, I will have no choice but to cancel. Do you want to loose me as a customer????
NR
Nigel R's update29 Dec 2020, 15:27
Reviewer Update
Unacceptable response.. Please look into this by passing a credit, or I will cancel! Please escalate the matter further to your head of billing and create a generate a credit for 1 Jan 2021.
I was willing to pay R250 for 1 January, but seeing that rain is stubborn and don't mind being exposed to social media... If you fail to do so, I will have no choice but to cancel. Do you want to loose me as a customer????
I was willing to pay R250 for 1 January, but seeing that rain is stubborn and don't mind being exposed to social media... If you fail to do so, I will have no choice but to cancel. Do you want to loose me as a customer????