Downgrade and biling

I requested Rain to downgrade me to the R699 package. My first contact with Rain was on the 27 April , with their first response on the 29 April

As at 30 April I had not been downgraded to the R700 package and the bill goes off under R1000.

I DO NOT HAVE R1000. Rain has offered me poor service and has failed me in this regard.

I needed to downgrade before the billing date of 1 May 2020 so that I can save R300. They have only downgrade me now in June which means I have been forced to pay more than I can afford.