Double payment no refund!

On December 31st Rain deducted my monthly R740 and I had insufficient funds so I paid manually via the suggested payment portal. Just 2 hours later R740 was deducted again. I submitted several tickets and only received automated replies saying that in 10 days I'll be refunded. It's been 16 days and I am unable to pay my other accounts due to Rain not caring about their customers and a non existing help/call center. I never had a connection problem like many other users but I will not hesitate to move to a beter provider that is able to communicate with its clients. There is too many Fibre options now to be taken for granted by Rain after almost 5 years of support. Pay back my money Rain!