Double payment for one account

I had upgraded from my 4g to the 5G package in December. Guys Rain is a joke. Firstly they were supposed to have cancelled my 4g account since I had upgraded, and that was the agreement telephonically. Next thing I am billed twice (R958) in one month. My profile still shows that I had the 4g account active. I cancel the account same month. A month later I am billed twice again and I only have one account active and it shows that I am only supposed to pay R479.

Now why am I being billed twice, I can’t download my statements any longer, I can’t cancel my 5G account. What must a person do now? I can’t get ahold of your customer service to resolve my problem.

I want my money back and I want you to cancel this useless 5G account of yours in my name. I am really appalled with your service. No assistance whatsoever. Sim no: ***

Nomonde