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Samuel A

1 reviews | Active since Nov 2024

03 Nov 2024, 11:15

Double payment?

This is so pathetic. I changed my payment date to the 25th if each month. 25th of October no debit order went off for payment. No pay now button or link anywhere on website or app. No way to contact and get help. Yesterday 2 November 2024 I received a WhatsApp asking for payment. My last invoice showed R980 which debit order had to go off on 25th October but did not happen and there was more than enough funds in account. Now the WhatsApp states outstanding amount if over R2200. I had to make min payment of R1170 to keep my service connected. I paid and service went on again. This morning 03 November 2024 I received the very same WhatsApp to oay the R2200 outstanding amount and my service was interrupted again. I paid. And now the outstanding amount must be for 25th if November so why must I pay that now? This is very bad service. Please get back to me.

0
Replies (3)
Rain
Rain's reply03 Nov 2024, 12:29
Official
Hi Samuel,

Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.

We are looking into your billing query, and we'll be in contact soon.

Regards,
rain.
SA
Samuel A's update04 Nov 2024, 11:06
Reviewer Update
Contact number ***
Email: ***
After payment on Saturday service was connected. Sunday morning it was dusconnected again stating I must pay. In the afternoon it was connected. Now Monday it is disconnected again as I am typing this. I made payment of R1170 on Saturday. The invoice that show payment is for October and should be for September. I changed payment dates to 25th of each month due to sallary payment date. Invoice for October must go off 25th November. It was the arrangement, surely you can not ask for both months payment if arrangement was made for 25th of each month. Your debit order for Sept that should went off on 25October did not go off. I was struggling to get you guys to send me a link for payment which I only received on Saturday via WhatsApp. I made the payment but my service is still not connected???
This is not the way to treat paying customers. Very bad!!!!

SA
Samuel A's update04 Nov 2024, 11:39
Reviewer Update
I am not paying double because of this. Why debit order was not done from your side? If I knew that this is the way you treat your customers I would not have paid you. Then Fibre us a much better option. I paid the amount asked and still my service is disconnected. Stay far away from rain everyone they give very bad service. Dont make any arrangements to change payment dates as they do not honor that arrangement. Easy to disconnect and add a reconnection fee. ******.