KK
Kabelo K
1 reviews | Active since Mar 2023
28 Mar 2024, 08:25
double payment
Rain, I made multiple calls regarding the double (R595 x2) payment made to you on March 25, 2024. My call reference number is ***7.
I logged this call on the 26th of the same month, and I was told to send an e-mail containing the required documents to ***, which I did the same day. Since then, no one has contacted me, and there has been no communication at all, until I took it upon myself to call in today at 8:02, and the lady had no answers for me, just saying she's going to escalate the matter, which is very poor service from you guys. Please do what is proper; my account is up to date and I need you to refund the extra payment as a matter of urgency!
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Replies (2)0
Replies (2)
Rain's replyOfficial
28 Mar 2024, 08:28Hi Kabelo Kutumela,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply28 Mar 2024, 08:28
Official
Hi Kabelo Kutumela,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
KK
Kabelo K's updateReviewer Update
28 Mar 2024, 10:16Good day,
All this is understood, but my bank says that they need an authorization letter that entails my card number and the date of the transaction (25/03/2024) from Rain stating that they can release the funds back into my account, basically you'll be granting them them the permission to reverse the transaction into my account, that's all I need from Rain, AN AUTHORIZATION LETTER
All this is understood, but my bank says that they need an authorization letter that entails my card number and the date of the transaction (25/03/2024) from Rain stating that they can release the funds back into my account, basically you'll be granting them them the permission to reverse the transaction into my account, that's all I need from Rain, AN AUTHORIZATION LETTER
KK
Kabelo K's update28 Mar 2024, 10:16
Reviewer Update
Good day,
All this is understood, but my bank says that they need an authorization letter that entails my card number and the date of the transaction (25/03/2024) from Rain stating that they can release the funds back into my account, basically you'll be granting them them the permission to reverse the transaction into my account, that's all I need from Rain, AN AUTHORIZATION LETTER
All this is understood, but my bank says that they need an authorization letter that entails my card number and the date of the transaction (25/03/2024) from Rain stating that they can release the funds back into my account, basically you'll be granting them them the permission to reverse the transaction into my account, that's all I need from Rain, AN AUTHORIZATION LETTER