Double Payment

Please can I be assisted. This platform is my last hope. There was a transaction on the 1st of August on my account from rain, it was banked on the 6th of August 2025, so an amount of R625 is sitting in Rain's account since the 6th of August 2025. This is after they had already debited on the 20th of July 2025. I have been calling Rain requesting that they credit the funds to my account so that August would reflect as paid. I have called their call Centre many times that I even lost counting. I have sent the bank statement as requested to *** and to ***

I was told to put only my full names on the subject line which I did. I was also told to put the reference number which I did. The call Centre agents keep telling me they are escalating to the billing team; they have no access to this team. They are escalating to the supervisor; they have no access to the supervisor. I was told call only after 48 hours, which l did. I was told to ask Rain on the app, which I did still no assistance. Can someone at Rain please attend urgently as I do not have extra funds to pay. Funds are already in your account, yet no one is allocating them and crediting accordingly. Someone by the name of Ann said they would call me back, no call back received. Is it fair that as a client I can only get through to agents who can't even resolve my query. Is my money accruing interest since it's sitting in Rain's account from the 6th of August unallocated. Why was there even a card transaction when a debit order was already successful. Rain is so quick to disconnect but nonexistent when they need to sort out the finance. Please can someone urgently sort this out as the impact is severe. I work from home and need connection. Even the connection has been giving me issues but that I know can be sorted quickly.

I'm thoroughly disappointed