LvdV
Lauren van der Vyver
1 reviews | Active since May 2020
11 Mar 2024, 15:25
Double deduction with no light at the end of the tunnel
Rain double deducted my payment at the end on December. After calling in more than 5 times over 3 months and logging multiple tickets, everyone has a different story as to why. Some of the call centre agents say my account is in credit and it will be rectified with the next bill run (twice this did not happen- they keep deducting). Another claims its because of a reversal of a payment on my account in August. There was no reversal on my account in August or any other month since opening the account. So the error is on their side but despite bringing this to their attention, the problem has not been corrected. Taking my money unauthorised is *****ing. I would like to see a resolution ASAP please
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
11 Mar 2024, 15:48Hi Lauren van der Vyver,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply11 Mar 2024, 15:48
Official
Hi Lauren van der Vyver,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
LvdV
Lauren van der Vyver's updateReviewer Update
11 Mar 2024, 17:45Hi! I did not log a dispute with my bank and no amount was reversed. Please double check your records, this must have been on someone else's account, not mine. I have checked my entire December statement and no amount was reversed no did I request the bank to do so.
LvdV
Lauren van der Vyver's update11 Mar 2024, 17:45
Reviewer Update
Hi! I did not log a dispute with my bank and no amount was reversed. Please double check your records, this must have been on someone else's account, not mine. I have checked my entire December statement and no amount was reversed no did I request the bank to do so.
LvdV
Lauren van der Vyver's updateReviewer Update
11 Mar 2024, 18:56Thank you. This is my exact frustration. I did not do a charge back and never received any refund. There must be a clerical error on your end.
LvdV
Lauren van der Vyver's update11 Mar 2024, 18:56
Reviewer Update
Thank you. This is my exact frustration. I did not do a charge back and never received any refund. There must be a clerical error on your end.
LvdV
Lauren van der Vyver's updateReviewer Update
15 Mar 2024, 10:26I have looked at the transaction details. I do not bank with Nedbank! I did not request a charge back and I never received a refund. Please will your finance department contact Nedbank and confirm who this transaction was for because IT WAS NOT ME. Do you think I would go to this effort if I had requested a refund? The card number has stars in it so you cannot confirm that the digits in the stars are mine.
LvdV
Lauren van der Vyver's update15 Mar 2024, 10:26
Reviewer Update
I have looked at the transaction details. I do not bank with Nedbank! I did not request a charge back and I never received a refund. Please will your finance department contact Nedbank and confirm who this transaction was for because IT WAS NOT ME. Do you think I would go to this effort if I had requested a refund? The card number has stars in it so you cannot confirm that the digits in the stars are mine.
LvdV
Lauren van der Vyver's updateReviewer Update
15 Mar 2024, 12:22Can you please ask your Finance department to call me. Or provide details so I can call them.
LvdV
Lauren van der Vyver's update15 Mar 2024, 12:22
Reviewer Update
Can you please ask your Finance department to call me. Or provide details so I can call them.
LvdV
Lauren van der Vyver's updateReviewer Update
15 Mar 2024, 12:34This is theft. The charge back is not mine. This will be going to the Ombudsman.
LvdV
Lauren van der Vyver's update15 Mar 2024, 12:34
Reviewer Update
This is theft. The charge back is not mine. This will be going to the Ombudsman.
LvdV
Lauren van der Vyver's updateReviewer Update
16 Mar 2024, 12:14I have spoken to my bank. They have have confirmed there was no reversal. I have now handed this matter over for mediation with the ISPA.
LvdV
Lauren van der Vyver's update16 Mar 2024, 12:14
Reviewer Update
I have spoken to my bank. They have have confirmed there was no reversal. I have now handed this matter over for mediation with the ISPA.