DOUBLE DEDUCTION_still no resolution!

I would just to share the following: In June 2025, I was charged twice for the same transaction, which Rain has confirmed originated from your system. Despite submitting all requested documentation from Rain as well as supporting bank statements from FNB, my refund request remains unresolved. The timeline of events:

Ont eh 21st of June 2025 a R824 was deducted from my account (same reference number confirmed by my bank) Submitted all required documentation as requested by Rain (after SEVERAL calls for assistance on this matter was sent to their *** as requested! Last communication received: Email from Rain on 7 July 2025 Since then: Complete silence - no phone calls, no email updates, no resolution

This level of service is absolutely unacceptable. I have provided all necessary proof, including bank confirmation that both transactions share the same reference number, yet I continue to be ignored. The lack of basic customer service follow-up is frankly ridiculous.