Double deduction RAIN

I exchanged my old router for the RainOne router on the 23rd of March 2025 and requested them to collect their router and they didn't. I was debited an amount for both routers the end of March.

I called them 3 times to come and collect their router again in April and they didn't come through. I then returned their router at their Paulshof branch on the 30th April 2025 but today, 02 May 2025 they tried to debit my account again for both router- Their lines are always not answered and all you can do is chat with their Askrain AI which just logs calls for you but no one ever gets back to you.