Hellopeter
Share Your Experience
DV
Doreen V

1 reviews | Active since May 2025

01 May 2025, 10:40

Double deduction RAIN 4G and 5G

I cancelled my 5G on 6 or 8 March. Cancellation was effective by Rain 1 May 2025. They tried to deduct the amount of R1160 (5G and 4G) on 25 April 2025. My salary was not paid in. They attempted it shortly on the same day again and funds not yet in. On 26 April 2025 they deducted the amount of R1160 which is for the services during April 2025. On 1 May 2025 they again deducted from my bank account R1160 and when I called they informed me that they will escalate the matter to billing for refund but this was billing for April which is nonsense because it went of 26 April. I do not make upfront payments. I cannot download their invoice on their website on my account. They stole from a single mother with that double deduction. They say 7 - 10 days to refund, but was quick to wrongly do a double deduction. They are *****ing food out of my child's mouth. I want a refund immediately. My e-mail address is *** and number ***. Worst service ever and I will never recommend that anyone take up Rain's 4G, 5G or any other service provided by them. Also if they have your bank card number they can go and try and deduct whenever they like and ***** money out of your account. People please be aware of RAIN as network provider!!!!!

0
Replies (5)
Rain
Rain's reply01 May 2025, 11:35
Official
Hey Doreen Adele V,

We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.

Regards,
rain.
DV
Doreen V's update02 May 2025, 10:31
Reviewer Update

02 May 2025 at 10:30The payment went of 26 April and on 1 May. There was a double deduction. My 4 G is active and the 5G was actively cancelled by you on 1 May 2025.

I am now going to the ombud for this. I need that refund immediately as I cannot have double deductions on my bank account on 26 April as well as 1 May.

I am a single mother and cannot pay my son's school fees because of your double deduction.

Refund immediately!!!!
DV
Doreen V's update02 May 2025, 14:56
Reviewer Update
Also my payment date always was 25th of each month. I called the call centre on the 1st and talked to a man named Eric. He went into the system and then confirmed that payment date is on 25th. Your employee must have changed the payment date on my account to 1st and thus double deduction on 26 April 2025 and 1 May 2025.

I want my refund immediately as I am a single mother and cannot pay my son's school fees due to that unforseen double de-duction.

I am going to contact the Ombud on this as well.
DV
Doreen V's update02 May 2025, 15:01
Reviewer Update
You stole that money out of my bank account. You have my card number and this goes through at the bank as a purchase and not a debit order that I could have reversed.

How much money did you want to ***** from my account As you tried 3 times on 25 & 26 April and another time on 1 May 2025 to deduct money from my account?

Refund immediately. Send me an e-mail to *** or call me on *** for my banking details for a direct immediate refund of the ****** deduction out of my account!!!!
DV
Doreen V's update03 May 2025, 09:38
Reviewer Update
Nonsense. My 5G was cancelled 1 May and on the 26 April you also deducted. You stole my money out of my account and want my refund for the 5G now immediately. I will take this up with the Ombud. Your 5G router will not be returned before my refund. My payment date was always 25th and after I called in about the 1 May deduction of the full amount, I talked to an Eric from your customer service and he confirmed the 25th, and must have changed the date to the 1st on your system. Pay my money back.