Double deduction on my bank account

I noticed that my account was debited twice for a different amount transaction, and I would like to request a refund for the charge.

Details of the transactions:

• Name: Theresa

• Date of Debit: 25 February 2025

• Amount Debited: R595.00

I’ve made numerous calls, emails, communicated with the AskRain AI chat bot and going as far as sending a DM on X social platform attaching proof of my bank statement as requested by the documents upload department, regarding this matter with no further communication or update.

I kindly request that the debit charge be reversed as soon as possible. As I regard this as broad daylight ******* for money to be deducted from my account yet I’ve made payment for this months subscription on the 20th February 2025.

If this is the way Rain is going to ***** money from my account, then I am willing to cancel my subscription going forward.