Double deduction - No refund - Complaint ignored.

With absolute disappointment I regret my decision to sign up with Rain, ordered the RainGo 101 router only the first 2 months went smooth... Now I get billed twice a month for 1 subscription. Yes they deduct money on the 25th of each month and again on the 2nd of the new month. I have complained I have logged tickets to request refunds I have annoyingly fought for my situation to be escalated to billing support and agent Josh tells me they will contact me back in 48h which never happens. Once you call back to follow up the same voice same name same agent claims he was not the person who assisted. Never the less Rain can't give customer support in Afrikaans my home language. They jump the situation and never pay over deductions back.

I need an agent to call me back. I want my double deduction refunded immediately.

****ed off to say the least👎👎👎👎