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Palesa M

1 reviews | Active since May 2021

01 Oct 2022, 17:49

Double deduction

Rain again 😏😩

This is tiring!! Rain is being difficult seriously so on the 1st of September rain didn’t get any money in my account so the services was cut down , on the 23rd of September it debit 499 and the account was activate again now today on the 1st they tried to debit lucky I moved my money 😏 imagine paying 499 for 8 day’s service now they cut of my network saying due to none payment kindly assist

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Replies (6)
Rain
Rain's reply01 Oct 2022, 17:59
Official

Hi Palesa 
 
 We're really sorry your rain experience hasn't been as good as you expected.
  
 We're going to get on this asap.
  
 Thank you,
 rain
 
PM
Palesa M's update01 Oct 2022, 18:06
Reviewer Update
What September services because it was not active??
PM
Palesa M's update01 Oct 2022, 18:13
Reviewer Update
For 8 days after receiving payment of 499 so I paid 499 for 8 days service??
PM
Palesa M's update01 Oct 2022, 18:15
Reviewer Update
Rain is not a contract but a month to month service If you deducted on the 23rd of September the next deduction is supposed to be on the 23rd of October I can’t pay 499 for 8 days service that is ****************
PM
Palesa M's update01 Oct 2022, 18:28
Reviewer Update
So why was it not active ?? You should have waited for the 1st to debit since well it was not active for September so now you debit for it only to be active for 8 days does it make sense to you ??
PM
Palesa M's update01 Oct 2022, 18:45
Reviewer Update
Thank you for that so why are you billing me for a full months service if I only got to use 8days? Since it’s not a day do day service why do you bill me for a full month when I have only used 8 days of your service? You bill us month to month. So I pay the full amount for 30 days of service… correct? So your argument holds no water. If I am not using ur device why bill me? You market your service for as a month to month so if I default on my payment and you decide to suspend it for 22 days and still want me to pay for 30 days is wrong. Why am I paying for a service you did not provide?