lC
lance C
1 reviews | Active since Aug 2021
02 Aug 2021, 19:39
Double decution
Good day i am so very upset with you guys - every month for the past 3 months i have had billing issues with you guys. first you guys give me the wrong bill after i switched to 5G now you guys debit twice on my account first the 27th June 2021 then the 2nd August 2021 within 5 days you guys debited my account to the sum of R1400 for a fee i was charged R699 for - i was at a garage when i saw my card decline and upon getting home after calling my wife to get me i saw another debit from you guys i am totally ****ed off with this now because one month its sorted and the next its a bull **** problem i want my R699 back which you guys debited today the 2nd August 2021 and i am not going to wait like i did the last time i waited up to 7 working days for my money. i had it it up to here with rain im getting **** service every month and whenever i call i have to wait and be sent around like a clown. please call me first thing in the morning i will also be contacting Willem Ross the CEO. and whoever wants best service i will recommend staying away.
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Replies (7)lC
lance C's updateReviewer Update
03 Aug 2021, 10:45yes i di i was advised by a consultant telephonically that I can change it and I did that way before my debit date - so why was i debited the 27th July and the 02 August - i need my R699 back please as i will be changing my date back to the 25th of each month - because this is kinda **** having this issue every month with you guys
lC
lance C's update03 Aug 2021, 10:45
Reviewer Update
yes i di i was advised by a consultant telephonically that I can change it and I did that way before my debit date - so why was i debited the 27th July and the 02 August - i need my R699 back please as i will be changing my date back to the 25th of each month - because this is kinda **** having this issue every month with you guys
lC
lance C's updateReviewer Update
03 Aug 2021, 13:44this is total bull **** what company in their right mind debits a person twice in 5 days - i was advised by your *********** staff that i can change my debit with no problems but yet i have a problem. so i changed my date now again to the 25th of each month and would like my R699 refunded back into my account as i have a family to feed and not like you care because you sit there in your office not caring for your customers but only the money you make from them.- so that i will pay for July service on the 25th of August upon my salary being paid into my account. i really woyuld not recommend Rain to anyone then you guys wonder wonder why you only receiving 1 stars on hello peter - no one will call me i am waiting for feedback like a idiot and not a single manager will call to resolve this issue.
very bad service seriously but i want my money back as said before i will be escalating it further to the ears of Willem Roos and your Financial officers. please i have kids relying on this so get it Done. this is not my fault its the fault of your staff advising people to do things then this happens and it is happening to me every month that i have to call and call and call wasting so much money on Artime
very bad service seriously but i want my money back as said before i will be escalating it further to the ears of Willem Roos and your Financial officers. please i have kids relying on this so get it Done. this is not my fault its the fault of your staff advising people to do things then this happens and it is happening to me every month that i have to call and call and call wasting so much money on Artime
lC
lance C's update03 Aug 2021, 13:44
Reviewer Update
this is total bull **** what company in their right mind debits a person twice in 5 days - i was advised by your *********** staff that i can change my debit with no problems but yet i have a problem. so i changed my date now again to the 25th of each month and would like my R699 refunded back into my account as i have a family to feed and not like you care because you sit there in your office not caring for your customers but only the money you make from them.- so that i will pay for July service on the 25th of August upon my salary being paid into my account. i really woyuld not recommend Rain to anyone then you guys wonder wonder why you only receiving 1 stars on hello peter - no one will call me i am waiting for feedback like a idiot and not a single manager will call to resolve this issue.
very bad service seriously but i want my money back as said before i will be escalating it further to the ears of Willem Roos and your Financial officers. please i have kids relying on this so get it Done. this is not my fault its the fault of your staff advising people to do things then this happens and it is happening to me every month that i have to call and call and call wasting so much money on Artime
very bad service seriously but i want my money back as said before i will be escalating it further to the ears of Willem Roos and your Financial officers. please i have kids relying on this so get it Done. this is not my fault its the fault of your staff advising people to do things then this happens and it is happening to me every month that i have to call and call and call wasting so much money on Artime
lC
lance C's updateReviewer Update
03 Aug 2021, 13:45and please whoever is typing these messages grow some ***** and call me directly and provide proper customer service and stop this chats on hello peter
lC
lance C's update03 Aug 2021, 13:45
Reviewer Update
and please whoever is typing these messages grow some ***** and call me directly and provide proper customer service and stop this chats on hello peter
lC
lance C's updateReviewer Update
03 Aug 2021, 13:48and please - s per your above response i changed my denit order date way before the 27th of july - so why debit on that date and the on the 2nd so clearly the fault is with you not me - please refund my money just as fast as you took it *******LY from my account - because i did chage the date yes but then you guys should not have debited my account on the 27th July 2021
lC
lance C's update03 Aug 2021, 13:48
Reviewer Update
and please - s per your above response i changed my denit order date way before the 27th of july - so why debit on that date and the on the 2nd so clearly the fault is with you not me - please refund my money just as fast as you took it *******LY from my account - because i did chage the date yes but then you guys should not have debited my account on the 27th July 2021
lC
lance C's updateReviewer Update
04 Aug 2021, 09:19its been 24hours since i laid tis complaint and not a single manager called as i was promised - WOW talk about loyalty to your customers.
lC
lance C's update04 Aug 2021, 09:19
Reviewer Update
its been 24hours since i laid tis complaint and not a single manager called as i was promised - WOW talk about loyalty to your customers.
lC
lance C's updateReviewer Update
04 Aug 2021, 11:15still nothing - WOW after looting my bank account twice in a space of five days Rain just does not care to respond after dozens of calls made to them with countless time and effort i could have invested elsewhere i am fighting for my own money.
how ridiculous is that. Beware people that ius all i am saying
how ridiculous is that. Beware people that ius all i am saying
lC
lance C's update04 Aug 2021, 11:15
Reviewer Update
still nothing - WOW after looting my bank account twice in a space of five days Rain just does not care to respond after dozens of calls made to them with countless time and effort i could have invested elsewhere i am fighting for my own money.
how ridiculous is that. Beware people that ius all i am saying
how ridiculous is that. Beware people that ius all i am saying
lC
lance C's updateReviewer Update
05 Aug 2021, 11:25wow still being ignored by Rain management - wow people be careful this is service you get from them - when they want money they put off immediately but when a refund needs o be made they ignore you - no wonder they always advertise no contracts because they don't want to feel obligated to anything for you as a customer
lC
lance C's update05 Aug 2021, 11:25
Reviewer Update
wow still being ignored by Rain management - wow people be careful this is service you get from them - when they want money they put off immediately but when a refund needs o be made they ignore you - no wonder they always advertise no contracts because they don't want to feel obligated to anything for you as a customer