TK
Tionette K
1 reviews | Active since Dec 2015
28 Jun 2023, 08:26
Double debits and worst customer service
I have a complaint were double deductions are made from my account. It is now 3 months and the matter is still not resolved. Dealt with Shaney Bitro and Yaseem who promised my refund of R2900 will be high priority and no response and no refund from rain. Calling the call center is worst they do not make proper notes or the consultants just like to waist your time and airtime to get some form of help. It is the absolute worst service ever. I logged my first complaint to Shaney on 1 June today is the 28th and still no refund.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
28 Jun 2023, 08:58Hi Tionette,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply28 Jun 2023, 08:58
Official
Hi Tionette,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
TK
Tionette K's updateReviewer Update
29 Jun 2023, 12:22Absolutely just no response from Rain . They just post a generic resoonse to try and get people to believe they're attending to the complaint. Not over email or their team leaders. Clearly you are just a number at Rain their is no intention to maintain excellent customer service. There is also no attempt to acknowledge emails or getting this matter resolved. I'm sure if you were in my situation you would feel exactly the same.
TK
Tionette K's update29 Jun 2023, 12:22
Reviewer Update
Absolutely just no response from Rain . They just post a generic resoonse to try and get people to believe they're attending to the complaint. Not over email or their team leaders. Clearly you are just a number at Rain their is no intention to maintain excellent customer service. There is also no attempt to acknowledge emails or getting this matter resolved. I'm sure if you were in my situation you would feel exactly the same.