Double debit with no network sies

I understand that rain is a subscription, meaning that you pay for services provided and if you don’t pay they don’t provide any service, so why does it accumulate non-payment fees? What exactly are we paying for if not services are being rendered? I have tried to cancel my subscription with no luck you guys are holding me hostage and your ****en agents don’t even listen to our frustrations. You logging in tickets is really not helping with anything. Yesterday 15 December 2025 you double debited me, your agent said it’s for future payments, with whose authority? Why are you guys not debiting on agreed dates and are busy trying to get money in my account everyday? It’s affecting my back and it has affected me financially that yesterday you debited twice while I’m at the shops trying to buy my son clothes I had to take some back because you ****ers are inconveniencing me. When I try to speak to your agents you tell me about investigations I want my money back I won’t pay rain for as long as I pay for 30days but your network only works for 10. You keep saying to reboot and reset but still nothing. I want my money back and come take your ****ing router.