Double debit order, no resolution

I am extremely disappointed and frustrated with the service I have received from Rain.

On 26 March 2026, I made an online payment of R619 because our services had been suspended. The previous payment date had been moved to the 25th due to the December billing cycle, and I was informed that it could only be changed again after 90 days.

After making the payment on the 26th, I changed the payment date back to the 1st of the month, which is the date it has always been. I was again debited this morning for R619.

Since then, Rain’s billing and customer service teams have given me multiple different reasons as to why a refund or credit will not be processed. Every time I speak to someone, I receive a different explanation, which is both frustrating and completely unacceptable.

This is highly ********* and once again confirms why I want to cancel my subscription with Rain. Unfortunately, they make it extremely difficult to port a cellphone number to another service provider, and this is the only reason I am still forced to use their services.

This is also not the first time I have experienced poor service from this company.

I have never been so disgusted by the level of customer service provided by any company as I am with Rain.

I sincerely hope this matter is resolved urgently.