mM
mundeke M
1 reviews | Active since Apr 2021
03 Apr 2021, 08:58
Double debit on my account.
I got my account double debited by rain(internet service provider) and after logging a call with their support team , I still haven't received any feed back. Please someone at rain sort this out.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
03 Apr 2021, 09:17Good morning, Mundeke.
Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the billing team for further assistance.
Thank you
Kind Regards
rain
Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the billing team for further assistance.
Thank you
Kind Regards
rain
Rain's reply03 Apr 2021, 09:17
Official
Good morning, Mundeke.
Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the billing team for further assistance.
Thank you
Kind Regards
rain
Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the billing team for further assistance.
Thank you
Kind Regards
rain
mM
mundeke M's updateReviewer Update
07 Apr 2021, 16:35 Hi ,
Do we all need to swear to get matters resolved ?
it's been a week of lengthy calls and emails going around with no joy .
I was asked to submit my bank statement as proof that money went off my account which I did and no one seem to be able to resolve this issue.
now the agents are dropping my calls as they don't know what lie to sell to me.
Can someone at Rain wake up from his sleep and do his Job?
This level of bad service is unbearable.
Do we all need to swear to get matters resolved ?
it's been a week of lengthy calls and emails going around with no joy .
I was asked to submit my bank statement as proof that money went off my account which I did and no one seem to be able to resolve this issue.
now the agents are dropping my calls as they don't know what lie to sell to me.
Can someone at Rain wake up from his sleep and do his Job?
This level of bad service is unbearable.
mM
mundeke M's update07 Apr 2021, 16:35
Reviewer Update
Hi ,
Do we all need to swear to get matters resolved ?
it's been a week of lengthy calls and emails going around with no joy .
I was asked to submit my bank statement as proof that money went off my account which I did and no one seem to be able to resolve this issue.
now the agents are dropping my calls as they don't know what lie to sell to me.
Can someone at Rain wake up from his sleep and do his Job?
This level of bad service is unbearable.
Do we all need to swear to get matters resolved ?
it's been a week of lengthy calls and emails going around with no joy .
I was asked to submit my bank statement as proof that money went off my account which I did and no one seem to be able to resolve this issue.
now the agents are dropping my calls as they don't know what lie to sell to me.
Can someone at Rain wake up from his sleep and do his Job?
This level of bad service is unbearable.