Double Debit

Item: Rain
Rating: 1
Author: Pulane L

Am highly disappointed with the service received from Rain, the double debited my account on the 27th of March and again on the 1st of April, no one wants to take accountability it's really bad. I spoke to their consultant this morning and you what she put me on hold just went mute. Hello Peter I did your help for them to reimburse the one payment they took, their service is bad 👎🏻, no one wants to take accountability, please help 🙏

Helpful (0)

Replies (4)

Rain's replyOfficial

02 Apr 2025, 09:31

Hi Pulane,

Thank you for bringing your billing query to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

Rain's reply02 Apr 2025, 09:31

Official

Hi Pulane,

Thank you for bringing your billing query to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

Pulane L's updateReviewer Update

02 Apr 2025, 09:55

Good morning Rain

My debit date is the 25th, I have not requested my debit date to be changed. Kindly process my refund. Don't change my debit date.

Kind regards
Pulane

Pulane L's update02 Apr 2025, 09:55

Reviewer Update

Good morning Rain

My debit date is the 25th, I have not requested my debit date to be changed. Kindly process my refund. Don't change my debit date.

Kind regards
Pulane

Pulane L's updateReviewer Update

02 Apr 2025, 14:39

Thank you I will wait for your response.

Pulane L's update02 Apr 2025, 14:39

Reviewer Update

Thank you I will wait for your response.

Pulane L's updateReviewer Update

02 Apr 2025, 16:18

Thank you so much, highly appreciated.

Pulane L's update02 Apr 2025, 16:18

Reviewer Update

Thank you so much, highly appreciated.