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Veronique B

1 reviews | Active since Oct 2024

14 Oct 2024, 10:10

Double Debit

My account was double debited and they refuse to process the refund. I requested to change my billing date as my salary date has change and now they have taken the funds twice and refuse to refund the payment.

0
Replies (3)
Rain
Rain's reply14 Oct 2024, 10:16
Official
Hi Veronique,

Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.

We are looking into your billing, and we'll be in contact soon.

Regards,
rain.
VB
Veronique B's update14 Oct 2024, 10:29
Reviewer Update
This was not communicated to me in any form this is not correct. I've been battling with getting assistance for months. Go have a look at my history.

I have been with you guys for years. If I don't get my refund I will definitely cancel. This is not right.
VB
Veronique B's update14 Oct 2024, 11:13
Reviewer Update
I will be in contact regarding a cancelation. Thank you