PG
Percival G

1 reviews | Active since Nov 2019

01 Feb 2023, 14:14

Double debit

Got double debited after updating my debit date. Rain should have a system in place to prevent such things if a person changes the date after the debit for the owed month has alredy taken place(I'm in fact confused by this debit because the system advised that My next debit would be on the 1st of Feb when I made changes on the 31st of Jan 2023). Now I can't even contact the support team to log a ticket. The customer service number does not exist, *** no longer works and the support page, I was referred to by Rain's automated response after sending an email to the discontinued support email, only has FAQs and no way to log a ticket.

0
Replies (3)
Rain
Rain's reply01 Feb 2023, 14:22
Official

Hi Percival 
 
 We're really sorry your rain experience hasn't been as good as you expected.
  
 We're going to get on this asap.
  
 Thank you,
 rain
PG
Percival G's update02 Feb 2023, 13:27
Reviewer Update
Apparently Rain getting on this asap means trying to convince me against getting a refund for a wrongful debit. I want my money.
PG
Percival G's update02 Feb 2023, 14:21
Reviewer Update
I can view my billing history online. What I need is either your full name or your work station I.D. Whatever can be used to identify you as the employee and person I had a chat with and contact details for relevant complaints manager. Thank you.