JC
Jerine C
1 reviews | Active since Nov 2018
15 Nov 2024, 08:59
Double debit and wrong debit dates!
I changed my debit date on the rain website to the 1st of every month, this was two months ago. They have still been billing me on the 25th of this month, payment was still made. They now insist that I pay for the second time within 5 days. My account says payment due! Pathetic service and no direct contact details to accounts department.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
15 Nov 2024, 09:08Hey Jerine Annamikka C,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your billing query and will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your billing query and will be in touch to assist further.
Regards,
rain.
Best regards,
Rain's reply15 Nov 2024, 09:08
Official
Hey Jerine Annamikka C,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your billing query and will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your billing query and will be in touch to assist further.
Regards,
rain.
Best regards,
Rain's replyOfficial
15 Nov 2024, 09:12Hey Jerine Annamikka C,
Please be advised, that we do see that your services are placed on a scheduled cancellation that will take place on 30/11/2024 and you changed your payment date on 15th of Nov, 2024. Please be advised, that once the payment date is changed, it will be app**** to the next billing cycle, in your case, your invoices are generated at the end of every month and we did not receive payment for the invoice that was generated on 2024-10-31.
Regards,
rain.
Please be advised, that we do see that your services are placed on a scheduled cancellation that will take place on 30/11/2024 and you changed your payment date on 15th of Nov, 2024. Please be advised, that once the payment date is changed, it will be app**** to the next billing cycle, in your case, your invoices are generated at the end of every month and we did not receive payment for the invoice that was generated on 2024-10-31.
Regards,
rain.
Best regards,
Rain's reply15 Nov 2024, 09:12
Official
Hey Jerine Annamikka C,
Please be advised, that we do see that your services are placed on a scheduled cancellation that will take place on 30/11/2024 and you changed your payment date on 15th of Nov, 2024. Please be advised, that once the payment date is changed, it will be app**** to the next billing cycle, in your case, your invoices are generated at the end of every month and we did not receive payment for the invoice that was generated on 2024-10-31.
Regards,
rain.
Please be advised, that we do see that your services are placed on a scheduled cancellation that will take place on 30/11/2024 and you changed your payment date on 15th of Nov, 2024. Please be advised, that once the payment date is changed, it will be app**** to the next billing cycle, in your case, your invoices are generated at the end of every month and we did not receive payment for the invoice that was generated on 2024-10-31.
Regards,
rain.
Best regards,