Double debit and poor connection!

Firstly, I have not used rain internet in months because the connection and ping is so poor. Yet we paid our bill each month on time as I have never gotten around to cancel it.

NOW TO MAKE MATTERS EVEN WORSE, YOU DOUBLE DEBIT ME IN DECEMBER!!! THEFT!!

I have spoken to agents from your billing department, I have sent through POP for both payments (14 December and 24th December) STILL NO FEEDBACK!!

This is not how I wish to start my year. Please pay me back what you owe!!