Double Debit

On the 25th January 2024 by Debit order went off my account as usual. On the 1 February 2024 another debit order went off my account. We called rain and they informed us that our debit order was changed on the app to the 1st. We then informed them that it could not be possible as we were not on the app in long time. Rain then tells us that my account will not be debited for the next month, keeping in mind not knowing if i need the money or if it was my last money they debited from my account. We then requested a refund to my processed to my bank account ASAP, till today nothing has been received. On Tuesday i called Rain and a lovely agent helped me, He took my banking details and after that i didnt receive anything yet. Can you please let me know when i will receive my REFUND. I want answers