LM
Lebohang M
1 reviews | Active since Sept 2018
10 Mar 2025, 20:24
Double debit
I have been double billed since the 26th of February 2025, They tried to debit early in the morning around 5 am how ever I wasn't paid yet , when I did get paid I made a manual payment , the following day they debited my account again..till today I only get a massage saying a consultant will call me , I'm stranded because I live on a tight budget and I need my money refunded ...I have more than 5 ref numbers that till to date no one has called . I had to call twice and you wait a while before getting someone.
it's not nice because I been a consistent customer and being a person that works in the customer service I must say this is appalling.
Here is one of my ref numbers:***2
Helpful (0)
Replies (18)0
Replies (18)
Rain's replyOfficial
10 Mar 2025, 20:46Hi Lebohang,
Thank you for bringing payment query this to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing payment query this to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply10 Mar 2025, 20:46
Official
Hi Lebohang,
Thank you for bringing payment query this to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing payment query this to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
LM
Lebohang M's updateReviewer Update
12 Mar 2025, 03:12Hi rain
I sent an email to the provided mail ,I still haven't been assisted nor have I gotten a response. what do need to do to get this resolved it's been two weeks I been trying just to get a hold of someone to look into my case and provide a resolution.
I sent an email to the provided mail ,I still haven't been assisted nor have I gotten a response. what do need to do to get this resolved it's been two weeks I been trying just to get a hold of someone to look into my case and provide a resolution.
LM
Lebohang M's update12 Mar 2025, 03:12
Reviewer Update
Hi rain
I sent an email to the provided mail ,I still haven't been assisted nor have I gotten a response. what do need to do to get this resolved it's been two weeks I been trying just to get a hold of someone to look into my case and provide a resolution.
I sent an email to the provided mail ,I still haven't been assisted nor have I gotten a response. what do need to do to get this resolved it's been two weeks I been trying just to get a hold of someone to look into my case and provide a resolution.
LM
Lebohang M's updateReviewer Update
13 Mar 2025, 15:03Hi rain
This doesn't make any sense , on my first query I send my transection in a pdf , my back does not take screen shots hence I sent it via email .
I asked of you guys got it and now I have to send I again , this is not acceptable I already send this 3 times .
look through your emails , my email address is ***. check with documents and also on your email .
This doesn't make any sense , on my first query I send my transection in a pdf , my back does not take screen shots hence I sent it via email .
I asked of you guys got it and now I have to send I again , this is not acceptable I already send this 3 times .
look through your emails , my email address is ***. check with documents and also on your email .
LM
Lebohang M's update13 Mar 2025, 15:03
Reviewer Update
Hi rain
This doesn't make any sense , on my first query I send my transection in a pdf , my back does not take screen shots hence I sent it via email .
I asked of you guys got it and now I have to send I again , this is not acceptable I already send this 3 times .
look through your emails , my email address is ***. check with documents and also on your email .
This doesn't make any sense , on my first query I send my transection in a pdf , my back does not take screen shots hence I sent it via email .
I asked of you guys got it and now I have to send I again , this is not acceptable I already send this 3 times .
look through your emails , my email address is ***. check with documents and also on your email .
LM
Lebohang M's updateReviewer Update
18 Mar 2025, 02:59Hi rain
Clearly I'm being toyed here because now my account say I have a payment sure for March but I got double billed , it's been 4 weeks so agent has called to email to communicate 😔. I have sent documents to you guys as much as you asked and still nothing. This is not fair and it's a blander I cannot not afford . Am I supposed to cancel my subscription instead because I'm bring ****med right now
Clearly I'm being toyed here because now my account say I have a payment sure for March but I got double billed , it's been 4 weeks so agent has called to email to communicate 😔. I have sent documents to you guys as much as you asked and still nothing. This is not fair and it's a blander I cannot not afford . Am I supposed to cancel my subscription instead because I'm bring ****med right now
LM
Lebohang M's update18 Mar 2025, 02:59
Reviewer Update
Hi rain
Clearly I'm being toyed here because now my account say I have a payment sure for March but I got double billed , it's been 4 weeks so agent has called to email to communicate 😔. I have sent documents to you guys as much as you asked and still nothing. This is not fair and it's a blander I cannot not afford . Am I supposed to cancel my subscription instead because I'm bring ****med right now
Clearly I'm being toyed here because now my account say I have a payment sure for March but I got double billed , it's been 4 weeks so agent has called to email to communicate 😔. I have sent documents to you guys as much as you asked and still nothing. This is not fair and it's a blander I cannot not afford . Am I supposed to cancel my subscription instead because I'm bring ****med right now
Rain's replyOfficial
18 Mar 2025, 07:11Hi Lebohang,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your billing query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your billing query and will be in touch with you to assist further.
Thank you.
rain.
Rain's reply18 Mar 2025, 07:11
Official
Hi Lebohang,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your billing query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your billing query and will be in touch with you to assist further.
Thank you.
rain.
LM
Lebohang M's updateReviewer Update
18 Mar 2025, 09:52Good Day
I have sent my bank statement to the reffed email address .
regards
I have sent my bank statement to the reffed email address .
regards
LM
Lebohang M's update18 Mar 2025, 09:52
Reviewer Update
Good Day
I have sent my bank statement to the reffed email address .
regards
I have sent my bank statement to the reffed email address .
regards
LM
Lebohang M's updateReviewer Update
18 Mar 2025, 17:12Hi rain
I can't get a payment notification because it was an online payment , the bank only sends a payment notification if I made and eft payment . The back statement clearly indicated two payments ...I called the back early and they advised that the is no payment notification ,is the no other way this. can be resolved?
I can't get a payment notification because it was an online payment , the bank only sends a payment notification if I made and eft payment . The back statement clearly indicated two payments ...I called the back early and they advised that the is no payment notification ,is the no other way this. can be resolved?
LM
Lebohang M's update18 Mar 2025, 17:12
Reviewer Update
Hi rain
I can't get a payment notification because it was an online payment , the bank only sends a payment notification if I made and eft payment . The back statement clearly indicated two payments ...I called the back early and they advised that the is no payment notification ,is the no other way this. can be resolved?
I can't get a payment notification because it was an online payment , the bank only sends a payment notification if I made and eft payment . The back statement clearly indicated two payments ...I called the back early and they advised that the is no payment notification ,is the no other way this. can be resolved?
LM
Lebohang M's updateReviewer Update
19 Mar 2025, 06:02Hi rain
please explain when you say you want a full bank statement , I send a back statement yesterday. if a payment allocation can not be done then refund me my money .
please explain when you say you want a full bank statement , I send a back statement yesterday. if a payment allocation can not be done then refund me my money .
LM
Lebohang M's update19 Mar 2025, 06:02
Reviewer Update
Hi rain
please explain when you say you want a full bank statement , I send a back statement yesterday. if a payment allocation can not be done then refund me my money .
please explain when you say you want a full bank statement , I send a back statement yesterday. if a payment allocation can not be done then refund me my money .
Rain's replyOfficial
19 Mar 2025, 08:43Hi Lebohang,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your billing query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your billing query and will be in touch with you to assist further.
Thank you.
rain.
Rain's reply19 Mar 2025, 08:43
Official
Hi Lebohang,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your billing query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your billing query and will be in touch with you to assist further.
Thank you.
rain.
LM
Lebohang M's updateReviewer Update
22 Mar 2025, 04:08Hi rain
I just wanted to find out what the turn around time of this query, because next week it's payday and I do not want to be debited again.
regards
I just wanted to find out what the turn around time of this query, because next week it's payday and I do not want to be debited again.
regards
LM
Lebohang M's update22 Mar 2025, 04:08
Reviewer Update
Hi rain
I just wanted to find out what the turn around time of this query, because next week it's payday and I do not want to be debited again.
regards
I just wanted to find out what the turn around time of this query, because next week it's payday and I do not want to be debited again.
regards
LM
Lebohang M's updateReviewer Update
25 Mar 2025, 04:40Hi Rain
Today is the 25th and I have been trying to sort out a billing issue since end of February, at the moment my account shows I need to pay . If I don't pay my network is going to get suspended ,how is this fair when R1140 was detected from my account. I cannot not afford for my network to be suspended I work with it .
Can this be sorted out , I been asking to be helped way before my pay date but here we are .
regards
Today is the 25th and I have been trying to sort out a billing issue since end of February, at the moment my account shows I need to pay . If I don't pay my network is going to get suspended ,how is this fair when R1140 was detected from my account. I cannot not afford for my network to be suspended I work with it .
Can this be sorted out , I been asking to be helped way before my pay date but here we are .
regards
LM
Lebohang M's update25 Mar 2025, 04:40
Reviewer Update
Hi Rain
Today is the 25th and I have been trying to sort out a billing issue since end of February, at the moment my account shows I need to pay . If I don't pay my network is going to get suspended ,how is this fair when R1140 was detected from my account. I cannot not afford for my network to be suspended I work with it .
Can this be sorted out , I been asking to be helped way before my pay date but here we are .
regards
Today is the 25th and I have been trying to sort out a billing issue since end of February, at the moment my account shows I need to pay . If I don't pay my network is going to get suspended ,how is this fair when R1140 was detected from my account. I cannot not afford for my network to be suspended I work with it .
Can this be sorted out , I been asking to be helped way before my pay date but here we are .
regards
LM
Lebohang M's updateReviewer Update
25 Mar 2025, 09:13Hi Rain
I see my account has been debited yet again. , can I get assistance with regards to the double billing . it's so unfair for a person that is always on time with their payments for more than 5 and yet this is the service I get for being a loyal and constant client .
i
I see my account has been debited yet again. , can I get assistance with regards to the double billing . it's so unfair for a person that is always on time with their payments for more than 5 and yet this is the service I get for being a loyal and constant client .
i
LM
Lebohang M's update25 Mar 2025, 09:13
Reviewer Update
Hi Rain
I see my account has been debited yet again. , can I get assistance with regards to the double billing . it's so unfair for a person that is always on time with their payments for more than 5 and yet this is the service I get for being a loyal and constant client .
i
I see my account has been debited yet again. , can I get assistance with regards to the double billing . it's so unfair for a person that is always on time with their payments for more than 5 and yet this is the service I get for being a loyal and constant client .
i
LM
Lebohang M's updateReviewer Update
25 Mar 2025, 14:08Good Day
Clearly rain does not care for customers service at all I just called the call center and Juan put we on hold to call their manager the 8 Min later the line was cut , the only way for me to get a hold of someone is for me to write on this plat form .
Clearly rain does not care for customers service at all I just called the call center and Juan put we on hold to call their manager the 8 Min later the line was cut , the only way for me to get a hold of someone is for me to write on this plat form .
LM
Lebohang M's update25 Mar 2025, 14:08
Reviewer Update
Good Day
Clearly rain does not care for customers service at all I just called the call center and Juan put we on hold to call their manager the 8 Min later the line was cut , the only way for me to get a hold of someone is for me to write on this plat form .
Clearly rain does not care for customers service at all I just called the call center and Juan put we on hold to call their manager the 8 Min later the line was cut , the only way for me to get a hold of someone is for me to write on this plat form .
Rain's replyOfficial
25 Mar 2025, 18:07Hi Lebohang,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your billing query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your billing query and will be in touch with you to assist further.
Thank you.
rain.
Rain's reply25 Mar 2025, 18:07
Official
Hi Lebohang,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your billing query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your billing query and will be in touch with you to assist further.
Thank you.
rain.
LM
Lebohang M's updateReviewer Update
03 Apr 2025, 11:07Good Morning
it's been a week since your reply and a month since I logged a query , I still haven't been assisted or update . What exactly an I supposed to do for me to be assisted your call center number is not helpful at all ....I need this resolved
it's been a week since your reply and a month since I logged a query , I still haven't been assisted or update . What exactly an I supposed to do for me to be assisted your call center number is not helpful at all ....I need this resolved
LM
Lebohang M's update03 Apr 2025, 11:07
Reviewer Update
Good Morning
it's been a week since your reply and a month since I logged a query , I still haven't been assisted or update . What exactly an I supposed to do for me to be assisted your call center number is not helpful at all ....I need this resolved
it's been a week since your reply and a month since I logged a query , I still haven't been assisted or update . What exactly an I supposed to do for me to be assisted your call center number is not helpful at all ....I need this resolved
LM
Lebohang M's updateReviewer Update
06 Apr 2025, 18:30I have been. getting that response for over a month ..can I please have a direct number so I can. speak to the person handling my query
LM
Lebohang M's update06 Apr 2025, 18:30
Reviewer Update
I have been. getting that response for over a month ..can I please have a direct number so I can. speak to the person handling my query
LM
Lebohang M's updateReviewer Update
21 Apr 2025, 00:20Again
LM
Lebohang M's update21 Apr 2025, 00:20
Reviewer Update
Again
LM
Lebohang M's updateReviewer Update
24 May 2025, 19:43I have sent my proof of payments many time ..I just feel that right now your toying with me taking me from Piller to post so it looks like you want to resolve my query .
if this is how your treat your loyal customer I worry about your future
if this is how your treat your loyal customer I worry about your future
LM
Lebohang M's update24 May 2025, 19:43
Reviewer Update
I have sent my proof of payments many time ..I just feel that right now your toying with me taking me from Piller to post so it looks like you want to resolve my query .
if this is how your treat your loyal customer I worry about your future
if this is how your treat your loyal customer I worry about your future