NB
Ntuthuko B
1 reviews | Active since Jul 2018
23 Jul 2020, 13:45
Double charged for one SIM card
I have complained twice on your social media, still waiting for an agent to call me. Do you guys ever read our complaints. Please assist me , I have been double charged on my account , I bought one unlimited wifi SIM card not 2 cards , so how could you guys charge me R479 twice.
Please refund me the one R479 , which is the SIM card that isn’t active on my account, if you guys debit my account again then I’ll have to reverse it
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Replies (1)
Rain's replyOfficial
23 Jul 2020, 14:00Hi Ntuthuko
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account so that we can assist you .
Stay safe .
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account so that we can assist you .
Stay safe .
Regards
Yeoline
Rain's reply23 Jul 2020, 14:00
Official
Hi Ntuthuko
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account so that we can assist you .
Stay safe .
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account so that we can assist you .
Stay safe .
Regards
Yeoline