BL
Brenda L
1 reviews | Active since Feb 2026
25 Feb 2026, 11:51
Double charged
Dear Rain,I am very disappointed with service I have received.i recently upgraded to 5G and to my surprise in being charged for my canceled 4G as well....can this be resolved urgently before cob today
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
25 Feb 2026, 14:19Hi Brenda
Thank you for bringing this to our attention.
Thank you for bringing this to our attention.
We're looking into the billing query; we will be in touch to further assist.
Regards,
rain.
Regards,
rain.
Rain's reply25 Feb 2026, 14:19
Official
Hi Brenda
Thank you for bringing this to our attention.
Thank you for bringing this to our attention.
We're looking into the billing query; we will be in touch to further assist.
Regards,
rain.
Regards,
rain.
BL
Brenda L's updateReviewer Update
26 Feb 2026, 07:51Hi
I don't have the reference number.the call was made between the 2nd and 3rd of feb I can't remember.
I cannot have two active plans when I was upgrading from 4G to 5G ?I use the connectivity for work and now I'm disconnected.please treat this as a matter of urgency.we have disconnected the 4G from the day we received the 5G rooter...how are we then charged for two services ?😡😡😡😡
I don't have the reference number.the call was made between the 2nd and 3rd of feb I can't remember.
I cannot have two active plans when I was upgrading from 4G to 5G ?I use the connectivity for work and now I'm disconnected.please treat this as a matter of urgency.we have disconnected the 4G from the day we received the 5G rooter...how are we then charged for two services ?😡😡😡😡
BL
Brenda L's update26 Feb 2026, 07:51
Reviewer Update
Hi
I don't have the reference number.the call was made between the 2nd and 3rd of feb I can't remember.
I cannot have two active plans when I was upgrading from 4G to 5G ?I use the connectivity for work and now I'm disconnected.please treat this as a matter of urgency.we have disconnected the 4G from the day we received the 5G rooter...how are we then charged for two services ?😡😡😡😡
I don't have the reference number.the call was made between the 2nd and 3rd of feb I can't remember.
I cannot have two active plans when I was upgrading from 4G to 5G ?I use the connectivity for work and now I'm disconnected.please treat this as a matter of urgency.we have disconnected the 4G from the day we received the 5G rooter...how are we then charged for two services ?😡😡😡😡
BL
Brenda L's updateReviewer Update
26 Feb 2026, 09:11Hi,please call me on ***
BL
Brenda L's update26 Feb 2026, 09:11
Reviewer Update
Hi,please call me on ***
BL
Brenda L's updateReviewer Update
27 Feb 2026, 07:38Hi
Thank you so much,my query has been resolved.
A big shout out to Mohammed who assisted me,truly appreciate it 🙏
Regards
Thank you so much,my query has been resolved.
A big shout out to Mohammed who assisted me,truly appreciate it 🙏
Regards
BL
Brenda L's update27 Feb 2026, 07:38
Reviewer Update
Hi
Thank you so much,my query has been resolved.
A big shout out to Mohammed who assisted me,truly appreciate it 🙏
Regards
Thank you so much,my query has been resolved.
A big shout out to Mohammed who assisted me,truly appreciate it 🙏
Regards