sG
sinoxolo G
1 reviews | Active since Mar 2015
02 Feb 2026, 18:29
Double charge on my account of R1390, i have lost trust with my banking info cause you're not protecting your client!
You guys, i've been talking to a robot and i complained yesterday because you deducted R695 twice, and 6min apart. I was told to send proof and i did and i still haven't gotten any assistance. Instead i had to lodge another complain and i was told "ooh we will definitely make this an urgent matter" like why wasn't it urgent the first time???? I have lost trust with this company because they can just double charge and take R1390 from my account. I don't like this at all! i have no peace right now cause you guys are not responding.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
02 Feb 2026, 19:30Hi sinoxolo
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply02 Feb 2026, 19:30
Official
Hi sinoxolo
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
sG
sinoxolo G's updateReviewer Update
02 Feb 2026, 19:48please do. thanks
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sinoxolo G's update02 Feb 2026, 19:48
Reviewer Update
please do. thanks
sG
sinoxolo G's updateReviewer Update
04 Feb 2026, 18:57I spoke to Phila who did confirm that the other R695 is not traceable and my husband did confirm that it got deducted TWICE. Now you guys are giving up the run around for a mistake you made on your end and we have to find all the proofs and the blood of the lamb to prove you guys have ****** us.
We are busy people. My husband is a very busy man and our time zones are already draining enough. I got this loop as a short term commitment while I’m in South Africa and he doesn’t have the time to be in long bank lines and call centers trying to dispute $42, which you guys deducted TWICE.
So here’s what’s gonna happen. I’ll leave my review as I have attached screenshots here of the deductions. You guys can keep that money and I’ve changed my payment method from our US Bank account to TymeBank. I will leave just enough money for this loop and I guess ensure this financially abusive relationship with this network.
I got things to do. I wish you guys all the worst to come. Thanks for nothing.
sG
sinoxolo G's update04 Feb 2026, 18:57
Reviewer Update
I spoke to Phila who did confirm that the other R695 is not traceable and my husband did confirm that it got deducted TWICE. Now you guys are giving up the run around for a mistake you made on your end and we have to find all the proofs and the blood of the lamb to prove you guys have ****** us.
We are busy people. My husband is a very busy man and our time zones are already draining enough. I got this loop as a short term commitment while I’m in South Africa and he doesn’t have the time to be in long bank lines and call centers trying to dispute $42, which you guys deducted TWICE.
So here’s what’s gonna happen. I’ll leave my review as I have attached screenshots here of the deductions. You guys can keep that money and I’ve changed my payment method from our US Bank account to TymeBank. I will leave just enough money for this loop and I guess ensure this financially abusive relationship with this network.
I got things to do. I wish you guys all the worst to come. Thanks for nothing.