Double Billing Since July – Refund Not Processed and No Resolution

I have been a loyal Rain customer, but since July 2025, I have been double-charged for my monthly internet subscription. My usual amount is R619, but I have been billed R1,268 every month since then.

I have contacted Rain multiple times regarding this issue. Each time, I’m given a different reason — either that my contact details are incorrect, that the issue has been escalated, or that my refund is being processed and I must wait. Despite these assurances, nothing has been resolved and I still haven’t received my refund.

This ongoing issue is unacceptable. I expect:

1. A full refund of all duplicate payments since July. 2. A confirmation that my account is closed, as I no longer wish to continue with Rain due to the poor service and lack of accountability.

Please treat this matter as urgent and resolve it without further delay.

Account holder: Bongekile Khumalo Contact number/email: *** | ***