Double Billing & Poor Service from Rain – Very Disappointed

I upgraded my package with Rain to the Rain 101 plan on 26 February 2026. The sales consultant clearly advised me that my old package would be cancelled and that my monthly subscription would only increase by R20.

To my surprise, I was charged double the premium this month.

When I contacted customer support to have this corrected, I was told that I still need to pay for the old package for February. I then asked why I am being charged for both the old and new package if the previous one was supposedly cancelled. The consultant could not provide a clear answer and ended the call without resolving my query.

This level of service is extremely disappointing and unprofessional.

I expect:

A full investigation into this billing error Immediate reversal of the incorrect charges Confirmation that I will only be billed according to what was agreed upon

I urgently need my money refunded.

I hope Rain takes this matter seriously and resolves it as soon as possible.