Double Billing & No Refund Despite Cancellation

I subscribed to Rain’s Unlimited Wi-Fi 101 for over 2 years. In mid-August 2025, I switched to the new Loop service. The Loop router was delivered swiftly, I called Rain to cancel my Unlimited Wi-Fi subscription.

Despite this, I was billed for both services at the end of the month. I immediately contacted Rain, called twice (told the matter was “escalated”), and sent an email on 28 August 2025 requesting a refund and written cancellation confirmation. To date, I have not received any feedback or resolution.

I request an urgent refund and written cancellation confirmation. If not resolved, I will pursue further regulatory escalation. The lack of response is unacceptable.