Hellopeter
Share Your Experience
TH
Tankiso H

1 reviews | Active since Oct 2010

25 Jan 2024, 10:45

Double billing issue

I double paid my bill and have logged 2 tickets with rain requesting them to reverse the 2nd payment but nobody has bothered to get back to me. This is rather frustrating to have to come on hello peter in order for someone to attend to your query.

0
Replies (5)
Rain
Rain's reply25 Jan 2024, 10:47
Official
Hi, 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this ASAP. 

Thank you, 
rain. 

Best regards,

Rain
Rain's reply25 Jan 2024, 12:52
Official
Hi 

Please kindly note that a refund of R962.10 will be processed and may take 7-10 working days to reflect onto your bank account depending on the bank you use. We apologize for any inconvenience caused.

Regards,
rain. 

Best regards,

Rain
Rain's reply25 Jan 2024, 14:58
Official
Hi

We attempted to initiate contact on *** to no avail. Please kindly provide us with your banking details so we may proceed with the refund.

Bank name:
Account Holder:
Account Number:
Branch Code:
Account type:

Regards,
rain. 

Best regards,

TH
Tankiso H's update29 Jan 2024, 07:35
Reviewer Update
Good day,

I rep**** to your email last week already and nobody has bothered to acknowledge my response. Here are the details again.

Bank name: Nedbank
Account Holder: T Hlalele
Account Number: ***
Branch Code: 198765
Account type: cheque account
Rain
Rain's reply29 Jan 2024, 15:50
Official
Hi 

Thank you for the information please note that we sent it to the relevant department and well be moving forward with your refund 

Thank you 
Rain

Best regards,